How Can We Help You?
Choose the appropriate contact method based on your needs
General Inquiries
Questions about using ReturnIt™, RVM locations, refunds, or general information
Email: info@returnit.ng
Phone: +234 802 118 6334, 0700-RETURNIT (73868648)
Hours: 8AM - 6PM, Monday - Friday
Producer Onboarding
For beverage producers and importers interested in joining the EPR system
Email: producers@returnit.ng
Phone: +234 802 118 6334, 01-700-5555 (Ext. 2)
Contact: Producer Relations Team
Partnerships
For government agencies, NGOs, corporate partners, and strategic collaborations
Email: partnerships@returnit.ng
Phone: +234 802 118 6334, 01-700-5555 (Ext. 3)
Contact: Partnerships Director
Send Us a Message
Office Address
HAK EcoSolutions Ltd
ReturnIt™ Operations Center
90 Old Ipaja Road Agege
102212, Lagos State
Nigeria
Visiting Hours
| Monday - Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 4:00 PM |
| Saturday | 10:00 AM - 2:00 PM |
| Sunday | Closed |
Contact Channels
Customer Support
Hotline: +234 802 118 6334, 0700-RETURNIT (73868648)
WhatsApp: +234 802 118 6334, +234 800 555 1234
Live Chat: Available on website
Emergency Contacts
RVM Technical Issues: 01-700-5555 (Ext. 1)
Security Issues: 01-700-5555 (Ext. 9)
Media Inquiries: media@returnit.ng
Response Times
General Inquiries
Within 24 hours during business days
Producer Onboarding
Initial response within 48 hours
Technical Support
Within 4 hours for urgent RVM issues
Partnership Proposals
Within 72 hours with follow-up schedule
Frequently Asked Questions
How do I find the nearest RVM?
Visit our RVM Locations page for an interactive map and list of all locations with hours and features.
What payment methods are available?
We offer cash, mobile money transfers (all major providers), bank transfers, and shopping vouchers at partner stores.
How long does refund processing take?
Refunds are instant for cash payments. Mobile money transfers typically process within 5 minutes.
Can businesses participate?
Yes! We offer corporate accounts for businesses. Contact our producer relations team for bulk return arrangements.
What containers are accepted?
We accept plastic bottles, glass bottles, and aluminum cans with the ReturnIt™ logo or participating brand labels.
Is there a limit on returns?
Individual returns are limited to 100 containers per transaction. Contact us for special arrangements for larger volumes.